1. Contact RescueTECH Customer Service for a Return Authorization Number. Any returned item received without a return authorization number, may take additional time to inspect and credit the account.
2. Return Authorizations must be requested within 5 days of receipt and be received at the Rescue Technology Warehouse within 20 days of shipment. Returns requested after 5 days are subject to a 15% restocking fee.
3. Non-stock lengths and special cut lengths of rope and webbing (item sold x ft.) and special order products are non-refundable. No refunds for any printed or recorded media.
4. Items sold by Rescue Technology are Life Safety Equipment. Products returned after 30 days from original shipment may not be eligible for return credit. All products must be returned in original condition with original packing and any instructions or paperwork included.
5. Items are inspected prior to determination of credit due.
6. Returns caused by a RescueTECH error will be exchanged or full credit given. Returns due to customer error may be subject to a 15% restocking fee PLUS cost of freight to and from customer.