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I was a first time customer yesterday when I placed an order for 600’ of rope to be overnighted. In my rush, I had the shipping and billing addresses mixed up. Once I realized this, a little panic set in and I set an email and placed a call trying to get this corrected. At 7:15pm I received an email from Val stating she happened to be working late and that she updated my addresses, and sent me a new confirmation. At times, it seems that customer service is a thing of the past. But Val proves that wrong. Not only is she my new best friend, but Rescuetech1 just got a new loyal customer. My thanks to Val, she is a star.
Sincerely,

Gary Gagliardi
Corporate Safety Director
Midwest Mole, Inc.

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